Privacy Policy

Last updated: 2026

This Privacy Policy describes how information is collected, used, stored and protected when individuals visit or interact with the Urban Gleam website or communicate with the business in connection with its services.

Urban Gleam is committed to ensuring that personal information is handled responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains the types of personal information that may be collected, how that information may be used, and the rights individuals have in relation to their personal data.

1. Information We May Collect

When individuals contact Urban Gleam or interact with the website, certain information may be collected including but not limited to:

  • Name

  • Telephone number

  • Email address

  • Vehicle make and model

  • Vehicle condition information

  • Location or postcode

  • Preferred booking dates or times

  • Communications sent through email, phone or messaging platforms

This information is typically provided voluntarily when making enquiries, requesting quotations, or booking detailing services.

2. How Information Is Collected

Information may be collected through several channels, including:

  • Direct communication via telephone

  • WhatsApp messaging

  • Email correspondence

  • Website enquiries

  • Social media messaging

  • Booking discussions regarding vehicle detailing services

In addition, limited technical information may be collected automatically when users visit the website.

3. Website Usage Data

When individuals browse the website, certain non-identifying information may automatically be collected. This may include:

  • Device type

  • Browser type

  • Pages visited

  • Duration of visits

  • Approximate geographic location

This information is used to understand how visitors interact with the website and to improve user experience.

Such data is typically aggregated and does not personally identify individuals.

4. Use of Personal Information

Information collected may be used for purposes including:

  • Responding to enquiries

  • Providing quotations for services

  • Scheduling mobile detailing appointments

  • Communicating with customers regarding bookings

  • Providing customer support

  • Improving the quality of services offered

Urban Gleam does not sell, rent or trade personal data to third parties.

5. Communication With Customers

When individuals contact Urban Gleam through phone, email, WhatsApp or other messaging platforms, those communications may be retained for record-keeping and customer service purposes.

This allows the business to:

  • Maintain accurate booking records

  • Respond to follow-up enquiries

  • Provide consistent service

6. Data Storage and Security

Urban Gleam takes reasonable steps to protect personal information from loss, misuse or unauthorised access.

Security measures may include:

  • Restricted access to business systems

  • Secure communication platforms

  • Password-protected devices

However, no method of data transmission or electronic storage is completely secure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • managing customer enquiries

  • maintaining booking records

  • complying with legal obligations

Data that is no longer required may be securely deleted.

8. Third-Party Services

Urban Gleam may utilise third-party platforms or services in the course of operating the website or managing communications.

These may include:

  • website hosting providers

  • analytics tools

  • messaging platforms

  • payment services

Such services operate under their own privacy policies.

9. Cookies

The website may use cookies or similar technologies to improve functionality and understand user behaviour.

Cookies are small files stored on a visitor’s device which allow websites to recognise returning users and optimise performance.

Users may disable cookies through their browser settings.

10. Your Data Protection Rights

Under UK data protection law, individuals have the right to:

  • request access to personal information held about them

  • request correction of inaccurate information

  • request deletion of their personal data

  • request restriction of processing

  • object to certain uses of personal data

Requests relating to personal data can be made using the contact details below.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices.

Any updates will be published on this page.

12. Contact Information

For questions relating to this policy or the handling of personal information, enquiries can be directed to:

Urban Gleam

Email: info@urbangleam.co

Telephone: 020 8050 1511

13. Data Controller

Urban Gleam is a trading name operated in connection with a company registered in England and Wales.

Registered Office:

167–169 Great Portland Street

5th Floor

London

W1W 5PF

England